Wellness & Injury Management

Procare. Wellness, Injury Prevention & Injury Management.

Procare is a national wellness, return to work and injury management provider. Our allied health professionals deliver client-centric, tailored and effective solutions for wellness, recovery, and healthy work.

New Leaf

Tailored wellness programs to prevent injury, building healthy and productive workplaces.

Our broad offering includes:

  • Resilience
  • Ergonomics
  • Strengthening & fitness programs
  • Manual handling
  • Career coaching
  • Employee Assistance Programs
  • Mental health training

Return to Work

Procare is a nationally approved workplace rehabilitation provider, with over 130 return to work experts across Australia. We have a proven track record delivering tailored and effective services to promote recovery, return to work and beneficial outcomes.

We offer a full scope of rehabilitation services, including

  • Early Intervention programs to quickly address and manage injuries, including ergonomic assessments, psychological support and tailored Early Intervention Programs;
  • Resilience and tailored Psychological services, by our expert team including registered psychologists;
  • Same & New Employer return to work programs, facilitating return to pre-injury duties or new suitable employment;
  • Functional and vocational assessments, to facilitate identification of capacity and suitable employment; and
  • Career transition, coaching & job seeking, to facilitate real and meaningful return to new suitable employment.

Return to Work

Procare is a nationally approved workplace rehabilitation provider, with over 130 return to work experts across Australia. We have a proven track record delivering tailored and effective services to promote recovery, return to work and beneficial outcomes.

We offer a full scope of rehabilitation services, including

  • Early Intervention programs to quickly address and manage injuries, including ergonomic assessments, psychological support and tailored Early Intervention Programs;
  • Resilience and tailored Psychological services, by our expert team including registered psychologists;
  • Same & New Employer return to work programs, facilitating return to pre-injury duties or new suitable employment;
  • Functional and vocational assessments, to facilitate identification of capacity and suitable employment; and
  • Career transition, coaching & job seeking, to facilitate real and meaningful return to new suitable employment.

Procare Life

Procare has a dedicated and experienced team for Life and Accident & Health services. Our Allied Health professionals enhance each customer’s recovery experience.

Services include:

  • Holistic Wellness Programs
  • Complex injury recovery & return to life
  • Goal setting & upgrading programs
  • Personalised career assessment, coaching & planning
  • Multidisciplinary exercise and job skills upgrading programs

CTP & Transport Accident Rehabilitation

Procare has specialised and experienced consultants for CTP and Transport Accident Rehabilitation Schemes. This includes specialists in:

  • Severe injury rehabilitation and support,
  • Work readiness, goal setting and upgrading programs
  • Return to work with the same employer
  • Vocational assessment, job seeking and return to work with a new employer.
  • The defining characteristics of our approach are:
  • Client centred service provision
  • A focus on the health benefits of good work
  • Return to life & return to work
  • Goal setting, measurement of progress and delivery of real results.

CTP & Transport Accident Rehabilitation

Procare has specialised and experienced consultants for CTP and Transport Accident Rehabilitation Schemes. This includes specialists in:

  • Severe injury rehabilitation and support,
  • Work readiness, goal setting and upgrading programs
  • Return to work with the same employer
  • Vocational assessment, job seeking and return to work with a new employer.
  • The defining characteristics of our approach are:
  • Client centred service provision
  • A focus on the health benefits of good work
  • Return to life & return to work
  • Goal setting, measurement of progress and delivery of real results.

Comcare

Procare is a specialist Comcare provider, including ORAMS panel approved. We offer a national specialist team of Comcare experts, with services including:

  • Early Intervention, including ergonomic assessments, early intervention assessments and return to work programs
  • Compensation rehabilitation assessments and return to work programs, for physical and psychological injuries, including returning to pre-injury or new suitable employment
  • New Leaf, programs to prevent injury and build healthy workplaces, including career coaching, resilience, manual handling, ergonomics, EAP and mental health training
  • Psychology services including mediation, treatment and independent psychological assessments, by our proven team of registered psychologists.
  • Earning Capacity Assessments, multidisciplinary expert allied health assessments based on standardised testing, to enable sound decision making.

Comcare

Procare is a specialist Comcare provider, including ORAMS panel approved. We offer a national specialist team of Comcare experts, with services including:

  • Early Intervention, including ergonomic assessments, early intervention assessments and return to work programs
  • Compensation rehabilitation assessments and return to work programs, for physical and psychological injuries, including returning to pre-injury or new suitable employment
  • New Leaf, programs to prevent injury and build healthy workplaces, including career coaching, resilience, manual handling, ergonomics, EAP and mental health training
  • Psychology services including mediation, treatment and independent psychological assessments, by our proven team of registered psychologists.
  • Earning Capacity Assessments, multidisciplinary expert allied health assessments based on standardised testing, to enable sound decision making.

Psychology Services

Expert, tailored and beneficial services delivered by our proven team of psychologists. Services include:

  • Mediation
  • Career Coaching
  • Resilience programs
  • Early intervention treatment services
  • Psychological Assessments
  • Employee Assistance Programs
  • Mental Health training

Psychology Services

Expert, tailored and beneficial services delivered by our proven team of psychologists. Services include:

  • Mediation
  • Career Coaching
  • Resilience programs
  • Early intervention treatment services
  • Psychological Assessments
  • Employee Assistance Programs
  • Mental Health training

Treatment

Approved treatment providers with a focus on upgrading, goal setting and the health benefits of good work.

Treatment services include:

  • Exercise Physiology
  • Physiotherapy
  • Psychology
  • Counselling

Employer Services

Services targeted at employers to help prevent injuries, build healthy workplaces, and improve the injury management process. Services include

  • Pre-Employment Assessments
  • Job Dictionaries & Suitable Duties Registers
  • Manual Handling & Ergonomics Training
  • Resilience & Mental Health Training
  • HR Advice
  • Outsourced RTW Coordination
  • Online injury management solutions
  • Online ergonomic solutions

Employer Services

Services targeted at employers to help prevent injuries, build healthy workplaces, and improve the injury management process. Services include

  • Pre-Employment Assessments
  • Job Dictionaries & Suitable Duties Registers
  • Manual Handling & Ergonomics Training
  • Resilience & Mental Health Training
  • HR Advice
  • Outsourced RTW Coordination
  • Online injury management solutions
  • Online ergonomic solutions

Capacity Assessments

Expert allied health assessments based on standardised testing, to enable sound decision making and inform claims strategy. Assessments are tailored, and can include:

  • Vocational Assessment
  • Functional Assessment
  • Psychological Functional Assessment
  • Labour Market Testing
  • Occupational Therapy Assessment
  • Forensic Accounting Analysis

Online Solutions

Procare offers a growing range of online solutions, including:

  • Online job dictionaries and suitable duties registers
  • Online Injury Management solution, with our partners injuryConnect
  • Online ergonomics solutions, with our partners Cardinus

Procare also offers online training solutions via our Registered Training Organisation. See herefor further information.

Online Solutions

Procare offers a growing range of online solutions, including:

  • Online job dictionaries and suitable duties registers
  • Online Injury Management solution, with our partners injuryConnect
  • Online ergonomics solutions, with our partners Cardinus

Procare also offers online training solutions via our Registered Training Organisation. See herefor further information.

Training

In partnership with our Training Division, Procare has developed a number of training solutions specialised in injury management and return to work. These include:

  • Return to Work Coordinator Training
  • Manual Handling Training
  • Ergonomic Training
  • Resilience training
  • Bullying and harassment training
  • Tailored training presentations, including optimization of return to work services

Procare offers nationally recognized qualifications via our Registered Training Organisation, including WHS, personal injury management and leadership. See here for further information.

Training

In partnership with our Training Division, Procare has developed a number of training solutions specialised in injury management and return to work. These include:

  • Return to Work Coordinator Training
  • Manual Handling Training
  • Ergonomic Training
  • Resilience training
  • Bullying and harassment training
  • Tailored training presentations, including optimization of return to work services

Procare offers nationally recognized qualifications via our Registered Training Organisation, including WHS, personal injury management and leadership. See here for further information.

Key Contacts

  • Damian McHugh

    Executive Manager – Injury Management

    0437 578 372

    Damian joined Procare in 2016 as Executive Manager – Injury Management. With general management responsibility for Procare’s national Injury Management business, Damian is focused on delivering tangible value for Procare customers. He is passionate about delivering a positive customer experience through enabling his team to bring their best to their roles.

    Damian is a Macquarie Graduate School of Business alumni, completing his MBA in 2011. Damian has over 11 years’ experience in the insurance industry, having previously held senior roles at Atradius Credit Insurance, Lumley Insurance (Wesfarmers Insurance) and Allianz Australia. Prior to this Damian held management positions for a leading Irish multi-national manufacturing operation, Smurfit Kappa Group.

    Damian McHugh

    Executive Manager – Injury Management

    0437 578 372

  • Kim Connor

    National Psychological Services Manager

    0423 251 773

    Kim joined Procare in 2013 and has national oversight of Procare’s medico-legal services, Psychological and wellness services, and Earning Capacity Assessment Services. At a strategic level, Kim partners with clients and the internal management teams to facilitate the design and continuous improvement of Procare’s service approach. She also has an integral role in innovative design of new pilots, to explore new strategies to better facilitate recovery and return to work.

    Before joining Procare, Kim has worked for over 20 years as a registered psychologist, in a range of senior roles including clinical practice, insurance, CTP, national service manager, health educator and rehabilitation advisor.

    Kim Connor

    National Psychological Services Manager

    0423 251 773

    Kim Connor

  • Chris Fleming

    National Relationships Manager

    0423 605 204

    Chris is Procare’s National Relationship Manager. Chris is responsible for managing key accounts and business relationships nationally. He partners with Procare’s clients to understand their needs and develop collaborative approaches to achieving their goals, whilst working closely with Procare’s internal injury management teams to inspire optimal service delivery.

    Chris is an Accredited Exercise Physiologist and joined Procare in 2011. He has developed experience in a range of roles, progressing from Principal Consultant, to Key Account Manager and Team Manager. Prior to joining Procare, he had over 10 years of treatment experience, working with complex and chronic disease and musculoskeletal injury patients.

    Chris Fleming

    National Relationships Manager

    0423 605 204

  • David Morris

    State Manager QLD & NT

    0421 884 733

    David joined Procare in 2014 and is responsible for the management of the Queensland and Northern Territory Divisions of Procare. David has extensive experience working within WorkCover, Compulsory Third Party, Income Protection and the Medicolegal fields across national jurisdictions. David has worked in the occupational rehabilitation field for over 13 years and has experience delivering all eligible services within this field. David was recognised to his contribution to the industry by winning the 2012 Q Comp Health Provider Achievement Award for Rehabilitation and Return to Work – Individual Winner 2012.

    David Morris

    State Manager QLD & NT

    0421 884 733

  • Alex Grigg

    State Manager VIC, SA, TAS

    0411 148 244

    Alex joined Procare in 2015 and has over 14 years working in insurance, personal injury and employment services. Alex has extensive national experience across the Return To Work SA, WorkSafe Victoria, WorkCover NSW, WorkCover Tasmania, Comcare, Motor Accident (CTP) and Life Insurance schemes. Alex’s strengths include communication, customer service, analytical, problem solving and change management skills as well as an ability to develop innovative services for complex claims. Alex been recognised for being attentive and responsive to customer needs and ensures prompt and efficient integration of changes from customers back to our team. He develops and manages national business relationships and proactively drives service delivery that exceeds expectations. Alex is an accredited Rehabilitation Counsellor with qualifications in Psychology. He also holds a MBA from the University of South Australia.

    Alex Grigg

    State Manager VIC, SA, TAS

    0411 148 244

    Alex Grigg

  • Mark Southwell

    State Manager ACT

    0432 176 466

    Mark joined Procare in 2016 as ACT State Manager. After spending over 10 years in the insurance industry, leading a state based workers compensation claims team for Suncorp, Mark has gained the capability and knowledge to deliver on the customer experience and Procare growth strategy.

    A local of the ACT area, Mark has been able to utilise his experience to work with existing and new clients on delivering services that are pertinent, innovative and strategic.
    Focusing on execution and ‘best practice’ Mark has empowered his ACT team to delivering on these services to achieve an excellent customer experience.

    Mark Southwell

    State Manager ACT

    0432 176 466

    Mark Southwell

  • Leone Doyle

    National Customer Engagement Manager

    0487 400 890

    Leone plays a critical role in the national management of Procare’s customer engagement strategy. At a strategic level, Leone works with Procare’s staff to increase our capability for a positive customer experience. Since joining Procare in 2011, Leone has progressed through a series of senior roles including account management, team leadership and performance improvement. This broad capability and experience helps her strategically lead and engage with Procare’s staff to increase our capability for a positive customer experience.

    Leone is an Accredited Exercise Scientist (AES) and Accredited Exercise Physiologist (AEP), and has worked in workplace rehabilitation since 2008. Her experience includes clinical practice, workers compensation, CTP and Comcare, injury prevention, health and well-being initiatives; and workplace specific functional pre-employment medical design and assessment. Leone is passionate about employee wellbeing, and the Exercise is Medicine movement and integrating this with the Health Benefits of Good Work.

    Leone Doyle

    National Customer Engagement Manager

    0487 400 890

  • Linda Sheahan

    National Strategy & Operations Manager

    0423 876 831

    As National Operations and Strategy Manager, Linda works to promote knowledge-share, growth and innovation, to deliver value improvements to our customers and workforce. She brings a quiet determination to drive service excellence and genuine partnership.

    Linda has a first class honours degree in Law from the University of Sydney and a master’s degree in Governance from a Swedish university. Linda joined Procare in 2004, the year Procare started injury management services, and set up the very first rehab file. She has been instrumental in the growth and development of Procare, with specialisations including key account management, operational process improvement, service design, accreditation management and recruitment.

    Linda Sheahan

    National Strategy & Operations Manager

    0423 876 831

  • Sarah Bollom

    National Performance Manager

    0477 114 112

    Sarah has been Procare’s National Performance Manager since 2017, having previously led strategic quality and performance outcomes with Procare’s new employer portfolio since 2015. Sarah works between Procare’s operational team managers and quality and performance specialists, to drive Procare’s overall performance, continuous improvement and Quality Model.

    A rehabilitation counsellor, Sarah has worked in return to work and rehabilitation for over 10 years and has experience across Life, Comcare, CTP and workers insurance. She is passionate about consultant development, holistic and client focused return to work, and delivering real value for all customers.

    Sarah Bollom

    National Performance Manager

    0477 114 112

    Emma Levett

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