Damian McHugh

Executive Manager – Injury Management

0437 578 372

Damian joined Procare in 2016 as Executive Manager – Injury Management. With general management responsibility for Procare’s national Injury Management business, Damian is focused on delivering tangible value for Procare customers. He is passionate about delivering a positive customer experience through enabling his team to bring their best to their roles.

Damian is a Macquarie Graduate School of Business alumni, completing his MBA in 2011. Damian has over 11 years’ experience in the insurance industry, having previously held senior roles at Atradius Credit Insurance, Lumley Insurance (Wesfarmers Insurance) and Allianz Australia. Prior to this Damian held management positions for a leading Irish multi-national manufacturing operation, Smurfit Kappa Group.

Kim Connor

National Psychological Services Manager

0423 251 773

Kim joined Procare in 2013 and has national oversight of Procare’s medico-legal services, Psychological and wellness services, and Earning Capacity Assessment Services. At a strategic level, Kim partners with clients and the internal management teams to facilitate the design and continuous improvement of Procare’s service approach. She also has an integral role in innovative design of new pilots, to explore new strategies to better facilitate recovery and return to work.

Before joining Procare, Kim has worked for over 20 years as a registered psychologist, in a range of senior roles including clinical practice, insurance, CTP, national service manager, health educator and rehabilitation advisor.

Chris Fleming

National Relationships Manager

0423 605 204

Chris is Procare’s National Relationship Manager. Chris is responsible for managing key accounts and business relationships nationally. He partners with Procare’s clients to understand their needs and develop collaborative approaches to achieving their goals, whilst working closely with Procare’s internal injury management teams to inspire optimal service delivery.

Chris is an Accredited Exercise Physiologist and joined Procare in 2011. He has developed experience in a range of roles, progressing from Principal Consultant, to Key Account Manager and Team Manager. Prior to joining Procare, he had over 10 years of treatment experience, working with complex and chronic disease and musculoskeletal injury patients.

David Morris

State Manager QLD & NT

0421 884 733

David joined Procare in 2014 and is responsible for the management of the Queensland and Northern Territory Divisions of Procare. David has extensive experience working within WorkCover, Compulsory Third Party, Income Protection and the Medicolegal fields across national jurisdictions. David has worked in the occupational rehabilitation field for over 13 years and has experience delivering all eligible services within this field. David was recognised to his contribution to the industry by winning the 2012 Q Comp Health Provider Achievement Award for Rehabilitation and Return to Work – Individual Winner 2012.

Alex Grigg

State Manager VIC, SA, TAS

0411 148 244

Alex joined Procare in 2015 and has over 14 years working in insurance, personal injury and employment services. Alex has extensive national experience across the Return To Work SA, WorkSafe Victoria, WorkCover NSW, WorkCover Tasmania, Comcare, Motor Accident (CTP) and Life Insurance schemes. Alex’s strengths include communication, customer service, analytical, problem solving and change management skills as well as an ability to develop innovative services for complex claims. Alex been recognised for being attentive and responsive to customer needs and ensures prompt and efficient integration of changes from customers back to our team. He develops and manages national business relationships and proactively drives service delivery that exceeds expectations. Alex is an accredited Rehabilitation Counsellor with qualifications in Psychology. He also holds a MBA from the University of South Australia.

Mark Southwell

State Manager ACT

0432 176 466

Mark joined Procare in 2016 as ACT State Manager. After spending over 10 years in the insurance industry, leading a state based workers compensation claims team for Suncorp, Mark has gained the capability and knowledge to deliver on the customer experience and Procare growth strategy.

A local of the ACT area, Mark has been able to utilise his experience to work with existing and new clients on delivering services that are pertinent, innovative and strategic.
Focusing on execution and ‘best practice’ Mark has empowered his ACT team to delivering on these services to achieve an excellent customer experience.

Leone Doyle

National Customer Engagement Manager

0487 400 890

Leone plays a critical role in the national management of Procare’s customer engagement strategy. At a strategic level, Leone works with Procare’s staff to increase our capability for a positive customer experience. Since joining Procare in 2011, Leone has progressed through a series of senior roles including account management, team leadership and performance improvement. This broad capability and experience helps her strategically lead and engage with Procare’s staff to increase our capability for a positive customer experience.

Leone is an Accredited Exercise Scientist (AES) and Accredited Exercise Physiologist (AEP), and has worked in workplace rehabilitation since 2008. Her experience includes clinical practice, workers compensation, CTP and Comcare, injury prevention, health and well-being initiatives; and workplace specific functional pre-employment medical design and assessment. Leone is passionate about employee wellbeing, and the Exercise is Medicine movement and integrating this with the Health Benefits of Good Work.

Carrie MacDonald

NSW Rehabilitation Manager

0418 118 347

Currently practising within the Senior Management Team at Procare, Carrie leads the NSW team overseeing the operational management of the branch as well as working closely with the internal team to tailor injury management and rehabilitation solutions to ensure that services achieve health and RTW outcomes. Carrie is passionate about the people who are employed at Procare and strives to achieve a great working culture for her team.

Carrie has 10 years’ experience working within the Insurance industry as both a Clinical Practitioner and Manager in the UK and Australia. Within the clinical field, she managed a caseload of a combination of acute and chronic injuries working closely with the individual and all treating parties in order to establish goal-focussed treatment plans with an emphasis on patient centred care. This clinical experience drives her management approach which is heavily focussed on mentoring and supporting her team, developing time-efficient processes and driving high levels of customer service from her colleagues.

Linda Sheahan

National Strategy & Operations Manager

0423 876 831

As National Operations and Strategy Manager, Linda works to promote knowledge-share, growth and innovation, to deliver value improvements to our customers and workforce. She brings a quiet determination to drive service excellence and genuine partnership.

Linda has a first class honours degree in Law from the University of Sydney and a master’s degree in Governance from a Swedish university. Linda joined Procare in 2004, the year Procare started injury management services, and set up the very first rehab file. She has been instrumental in the growth and development of Procare, with specialisations including key account management, operational process improvement, service design, accreditation management and recruitment.

Sarah Bollom

National Performance Manager

0477 114 112

Sarah has been Procare’s National Performance Manager since 2017, having previously led strategic quality and performance outcomes with Procare’s new employer portfolio since 2015. Sarah works between Procare’s operational team managers and quality and performance specialists, to drive Procare’s overall performance, continuous improvement and Quality Model.

A rehabilitation counsellor, Sarah has worked in return to work and rehabilitation for over 10 years and has experience across Life, Comcare, CTP and workers insurance. She is passionate about consultant development, holistic and client focused return to work, and delivering real value for all customers.