Procare is a national wellness, return to work and injury management provider. Our allied health professionals deliver client-centric, tailored and effective solutions for wellness, recovery, and healthy work.

New Leaf
Tailored wellness programs to prevent injury, building healthy and productive workplaces.
Our broad offering includes:
- Resilience
- Ergonomics
- Strengthening & fitness programs
- Manual handling
- Career coaching
- Employee Assistance Programs
- Mental health training
Return to Work
Procare is a nationally approved workplace rehabilitation provider, with over 130 return to work experts across Australia. We have a proven track record delivering tailored and effective services to promote recovery, return to work and beneficial outcomes.
We offer a full scope of rehabilitation services, including
- Early Intervention programs to quickly address and manage injuries, including ergonomic assessments, psychological support and tailored Early Intervention Programs;
- Resilience and tailored Psychological services, by our expert team including registered psychologists;
- Same & New Employer return to work programs, facilitating return to pre-injury duties or new suitable employment;
- Functional and vocational assessments, to facilitate identification of capacity and suitable employment; and
- Career transition, coaching & job seeking, to facilitate real and meaningful return to new suitable employment.

Return to Work
Procare is a nationally approved workplace rehabilitation provider, with over 130 return to work experts across Australia. We have a proven track record delivering tailored and effective services to promote recovery, return to work and beneficial outcomes.
We offer a full scope of rehabilitation services, including
- Early Intervention programs to quickly address and manage injuries, including ergonomic assessments, psychological support and tailored Early Intervention Programs;
- Resilience and tailored Psychological services, by our expert team including registered psychologists;
- Same & New Employer return to work programs, facilitating return to pre-injury duties or new suitable employment;
- Functional and vocational assessments, to facilitate identification of capacity and suitable employment; and
- Career transition, coaching & job seeking, to facilitate real and meaningful return to new suitable employment.

Procare Life
Procare has a dedicated and experienced team for Life and Accident & Health services. Our Allied Health professionals enhance each customer’s recovery experience.
Services include:
- Holistic Wellness Programs
- Complex injury recovery & return to life
- Goal setting & upgrading programs
- Personalised career assessment, coaching & planning
- Multidisciplinary exercise and job skills upgrading programs
CTP & Transport Accident Rehabilitation
Procare has specialised and experienced consultants for CTP and Transport Accident Rehabilitation Schemes. This includes specialists in:
- Severe injury rehabilitation and support,
- Work readiness, goal setting and upgrading programs
- Return to work with the same employer
- Vocational assessment, job seeking and return to work with a new employer.
- The defining characteristics of our approach are:
- Client centred service provision
- A focus on the health benefits of good work
- Return to life & return to work
- Goal setting, measurement of progress and delivery of real results.


CTP & Transport Accident Rehabilitation
Procare has specialised and experienced consultants for CTP and Transport Accident Rehabilitation Schemes. This includes specialists in:
- Severe injury rehabilitation and support,
- Work readiness, goal setting and upgrading programs
- Return to work with the same employer
- Vocational assessment, job seeking and return to work with a new employer.
- The defining characteristics of our approach are:
- Client centred service provision
- A focus on the health benefits of good work
- Return to life & return to work
- Goal setting, measurement of progress and delivery of real results.
Comcare
Procare is a specialist Comcare provider, including ORAMS panel approved. We offer a national specialist team of Comcare experts, with services including:
- Early Intervention, including ergonomic assessments, early intervention assessments and return to work programs
- Compensation rehabilitation assessments and return to work programs, for physical and psychological injuries, including returning to pre-injury or new suitable employment
- New Leaf, programs to prevent injury and build healthy workplaces, including career coaching, resilience, manual handling, ergonomics, EAP and mental health training
- Psychology services including mediation, treatment and independent psychological assessments, by our proven team of registered psychologists.
- Earning Capacity Assessments, multidisciplinary expert allied health assessments based on standardised testing, to enable sound decision making.

Comcare
Procare is a specialist Comcare provider, including ORAMS panel approved. We offer a national specialist team of Comcare experts, with services including:
- Early Intervention, including ergonomic assessments, early intervention assessments and return to work programs
- Compensation rehabilitation assessments and return to work programs, for physical and psychological injuries, including returning to pre-injury or new suitable employment
- New Leaf, programs to prevent injury and build healthy workplaces, including career coaching, resilience, manual handling, ergonomics, EAP and mental health training
- Psychology services including mediation, treatment and independent psychological assessments, by our proven team of registered psychologists.
- Earning Capacity Assessments, multidisciplinary expert allied health assessments based on standardised testing, to enable sound decision making.
Psychology Services
Expert, tailored and beneficial services delivered by our proven team of psychologists. Services include:
- Mediation
- Career Coaching
- Resilience programs
- Early intervention treatment services
- Psychological Assessments
- Employee Assistance Programs
- Mental Health training


Psychology Services
Expert, tailored and beneficial services delivered by our proven team of psychologists. Services include:
- Mediation
- Career Coaching
- Resilience programs
- Early intervention treatment services
- Psychological Assessments
- Employee Assistance Programs
- Mental Health training

Treatment
Approved treatment providers with a focus on upgrading, goal setting and the health benefits of good work.
Treatment services include:
- Exercise Physiology
- Physiotherapy
- Psychology
- Counselling
Employer Services
Services targeted at employers to help prevent injuries, build healthy workplaces, and improve the injury management process. Services include
- Pre-Employment Assessments
- Job Dictionaries & Suitable Duties Registers
- Manual Handling & Ergonomics Training
- Resilience & Mental Health Training
- HR Advice
- Outsourced RTW Coordination
- Online injury management solutions
- Online ergonomic solutions


Employer Services
Services targeted at employers to help prevent injuries, build healthy workplaces, and improve the injury management process. Services include
- Pre-Employment Assessments
- Job Dictionaries & Suitable Duties Registers
- Manual Handling & Ergonomics Training
- Resilience & Mental Health Training
- HR Advice
- Outsourced RTW Coordination
- Online injury management solutions
- Online ergonomic solutions

Capacity Assessments
Expert allied health assessments based on standardised testing, to enable sound decision making and inform claims strategy. Assessments are tailored, and can include:
- Vocational Assessment
- Functional Assessment
- Psychological Functional Assessment
- Labour Market Testing
- Occupational Therapy Assessment
- Forensic Accounting Analysis
Online Solutions
Procare offers a growing range of online solutions, including:
- Online job dictionaries and suitable duties registers
- Online Injury Management solution, with our partners injuryConnect
- Online ergonomics solutions, with our partners Cardinus
Procare also offers online training solutions via our Registered Training Organisation. See herefor further information.


Online Solutions
Procare offers a growing range of online solutions, including:
- Online job dictionaries and suitable duties registers
- Online Injury Management solution, with our partners injuryConnect
- Online ergonomics solutions, with our partners Cardinus
Procare also offers online training solutions via our Registered Training Organisation. See herefor further information.
Training
In partnership with our Training Division, Procare has developed a number of training solutions specialised in injury management and return to work. These include:
- Return to Work Coordinator Training
- Manual Handling Training
- Ergonomic Training
- Resilience training
- Bullying and harassment training
- Tailored training presentations, including optimization of return to work services
Procare offers nationally recognized qualifications via our Registered Training Organisation, including WHS, personal injury management and leadership. See here for further information.

Training
In partnership with our Training Division, Procare has developed a number of training solutions specialised in injury management and return to work. These include:
- Return to Work Coordinator Training
- Manual Handling Training
- Ergonomic Training
- Resilience training
- Bullying and harassment training
- Tailored training presentations, including optimization of return to work services
Procare offers nationally recognized qualifications via our Registered Training Organisation, including WHS, personal injury management and leadership. See here for further information.
Key Contacts
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Damian McHugh
Executive Manager – Injury Management
Damian joined Procare in 2016 as Executive Manager – Injury Management. With general management responsibility for Procare’s national Injury Management business, Damian is focused on delivering tangible value for Procare customers. He is passionate about delivering a positive customer experience through enabling his team to bring their best to their roles.
Damian is a Macquarie Graduate School of Business alumni, completing his MBA in 2011. Damian has over 11 years’ experience in the insurance industry, having previously held senior roles at Atradius Credit Insurance, Lumley Insurance (Wesfarmers Insurance) and Allianz Australia. Prior to this Damian held management positions for a leading Irish multi-national manufacturing operation, Smurfit Kappa Group.
Damian McHugh
Executive Manager – Injury Management
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Kim Connor
National Psychological Services Manager
Kim joined Procare in 2013 and has national oversight of Procare’s medico-legal services, Psychological and wellness services, and Earning Capacity Assessment Services. At a strategic level, Kim partners with clients and the internal management teams to facilitate the design and continuous improvement of Procare’s service approach. She also has an integral role in innovative design of new pilots, to explore new strategies to better facilitate recovery and return to work.
Before joining Procare, Kim has worked for over 20 years as a registered psychologist, in a range of senior roles including clinical practice, insurance, CTP, national service manager, health educator and rehabilitation advisor.
Kim Connor
National Psychological Services Manager
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Chris Fleming
National Relationships Manager
Chris is Procare’s National Relationship Manager. Chris is responsible for managing key accounts and business relationships nationally. He partners with Procare’s clients to understand their needs and develop collaborative approaches to achieving their goals, whilst working closely with Procare’s internal injury management teams to inspire optimal service delivery.
Chris is an Accredited Exercise Physiologist and joined Procare in 2011. He has developed experience in a range of roles, progressing from Principal Consultant, to Key Account Manager and Team Manager. Prior to joining Procare, he had over 10 years of treatment experience, working with complex and chronic disease and musculoskeletal injury patients.
Chris Fleming
National Relationships Manager
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David Morris
State Manager QLD & NT
David joined Procare in 2014 and is responsible for the management of the Queensland and Northern Territory Divisions of Procare. David has extensive experience working within WorkCover, Compulsory Third Party, Income Protection and the Medicolegal fields across national jurisdictions. David has worked in the occupational rehabilitation field for over 13 years and has experience delivering all eligible services within this field. David was recognised to his contribution to the industry by winning the 2012 Q Comp Health Provider Achievement Award for Rehabilitation and Return to Work – Individual Winner 2012.
David Morris
State Manager QLD & NT
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Alex Grigg
State Manager VIC, SA, TAS
Alex joined Procare in 2015 and has over 14 years working in insurance, personal injury and employment services. Alex has extensive national experience across the Return To Work SA, WorkSafe Victoria, WorkCover NSW, WorkCover Tasmania, Comcare, Motor Accident (CTP) and Life Insurance schemes. Alex’s strengths include communication, customer service, analytical, problem solving and change management skills as well as an ability to develop innovative services for complex claims. Alex been recognised for being attentive and responsive to customer needs and ensures prompt and efficient integration of changes from customers back to our team. He develops and manages national business relationships and proactively drives service delivery that exceeds expectations. Alex is an accredited Rehabilitation Counsellor with qualifications in Psychology. He also holds a MBA from the University of South Australia.
Alex Grigg
State Manager VIC, SA, TAS
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Mark Southwell
State Manager ACT
Mark joined Procare in 2016 as ACT State Manager. After spending over 10 years in the insurance industry, leading a state based workers compensation claims team for Suncorp, Mark has gained the capability and knowledge to deliver on the customer experience and Procare growth strategy.
A local of the ACT area, Mark has been able to utilise his experience to work with existing and new clients on delivering services that are pertinent, innovative and strategic.
Focusing on execution and ‘best practice’ Mark has empowered his ACT team to delivering on these services to achieve an excellent customer experience.Mark Southwell
State Manager ACT
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Carrie MacDonald
State Manager NSW
Carrie MacDonald
State Manager NSW
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Leone Doyle
National Customer Engagement Manager
Leone plays a critical role in the national management of Procare’s customer engagement strategy. At a strategic level, Leone works with Procare’s staff to increase our capability for a positive customer experience. Since joining Procare in 2011, Leone has progressed through a series of senior roles including account management, team leadership and performance improvement. This broad capability and experience helps her strategically lead and engage with Procare’s staff to increase our capability for a positive customer experience.
Leone is an Accredited Exercise Scientist (AES) and Accredited Exercise Physiologist (AEP), and has worked in workplace rehabilitation since 2008. Her experience includes clinical practice, workers compensation, CTP and Comcare, injury prevention, health and well-being initiatives; and workplace specific functional pre-employment medical design and assessment. Leone is passionate about employee wellbeing, and the Exercise is Medicine movement and integrating this with the Health Benefits of Good Work.
Leone Doyle
National Customer Engagement Manager
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