About Us

Our People

Executive Directors

  • Mark Colgan

    Chief Executive, Managing Director

    0403 066 751

    Mark is the founding Director of Procare, commencing the organisation in 1998. Today he serves as owner, Managing Director and Chief Executive. Mark has lead the company’s drive to become an exceptional business capable of not only providing a range of holistic support services but using these services to deliver targeted solutions to client needs. With qualifications in law, finance and investigations and drawing on experience gained in his early working years with both a worldwide professional services firm and a global insurer, Mark asserted a professional culture from inception. That professional culture combined with a focus on each and every client regardless of size or status is the essence of Procare’s character and a critical element in our ongoing success.

    Mark Colgan

    Chief Executive, Managing Director

    0403 066 751

    Mark Colgan

  • James Colgan

    Chief Operations and Financial Officer, Director

    0411 596 402

    James is a Director, board member and owner. James currently serves as Chief Operations and Financial Officer, having previously overseen the national expansion of Procare’s injury management division between 2010 and 2016. James currently oversees the strategic operational direction and financial management of the organisation.

    James joined Procare in 1999, having previously been engaged as Corporate Tax Manager for the third largest professional services firm in the world. James has been instrumental to Procare’s growth, strategy and operational management of all business lines, bringing broad expertise to oversee the strategic direction of Procare’s operational management.

    James Colgan

    Chief Operations and Financial Officer, Director

    0411 596 402

    James Colgan

  • Nick Tyson

    National Relationships Manager, Director

    0413 150 932

    Nick was appointed National Relationships Manager in 2017, having previously led the national expansion of Procare’s investigations division to a national platform. Nick has demonstrated exceptional client relationship management, adopting an approach of dedication, reliability, partnership and genuine fair play.

    Nick joined Procare in 2002, became a shareholder in 2005 and has had extensive general management, business development, account management and business operations experience. Prior to Procare, Nick worked in banking, risk management and financial services, in Australia and the United Kingdom.

    Nick Tyson

    National Relationships Manager, Director

    0413 150 932

  • Coralie Young

    Principal

    0415 449 590

    Coralie is Procare’s executive manager for investigations. Joining the firm in 2002, she became a shareholder in 2008 and has worked in range of senior leadership roles in the organisation. Beyond investigations, she serves a key operational and strategic management function across the senior leadership team. She is also serving as the current President of the Association for Women in Insurance.

    With qualifications in criminology, Coralie previously worked in L&D, Recruitment and Training with one of Australia’s largest investment banks. From this background, Coralie has contributed significantly to Procare’s financial and HR strategies, particularly as the organisation has expanded to a national platform.

    Coralie Young

    Principal

    0415 449 590

Divisional Managers

  • Matthew Foley

    Executive Manager – Claims & Risk

    0421 241 255

    Matthew joined Procare in 2014 as Claims Director, overseeing the strategic direction and operational performance of Procare’s claims and risk division. He is also a Director of one of Procare’s related companies, PC Legal, a specialist legal firm.

    Matthew has been a solicitor since 1994 specialising in insurance litigation and advice, and was previously a partner at a specialist insurance litigation firm. Matthew has defended claims locally and internationally including the UK, Japan and Hong Kong and has supported insurers in the defence of high profile claims attracting media attention, matters involving personal injury and property damage and high volume/low quantum claims such as motor vehicle property damage.

    His areas of specialisation include disability and Consumer Credit Insurance, Public Liability, Property Insurance, Motor Accidents, Common Law Liability, Motor Vehicle Property Insurance, Fraud claims and advice on insurance policy documentation including policy interpretation.

    Matthew Foley

    Executive Manager – Claims & Risk

    0421 241 255

  • Damian McHugh

    Executive Manager – Injury Management

    0437 578 372

    Damian joined Procare in 2016 as Executive Manager – Injury Management. With general management responsibility for Procare’s national Injury Management business, Damian is focused on delivering tangible value for Procare customers. He is passionate about delivering a positive customer experience through enabling his team to bring their best to their roles.

    Damian is a Macquarie Graduate School of Business alumni, completing his MBA in 2011. Damian has over 11 years’ experience in the insurance industry, having previously held senior roles at Atradius Credit Insurance, Lumley Insurance (Wesfarmers Insurance) and Allianz Australia. Prior to this Damian held management positions for a leading Irish multi-national manufacturing operation, Smurfit Kappa Group.

    Damian McHugh

    Executive Manager – Injury Management

    0437 578 372

  • Jim Jobson

    Executive Manager – Loss Adjusting

    0466 913 603

    Jim Jobson joined Procare in July 2016, leading Procare’s Loss Adjusting business. He has over 20 years’ experience in loss adjusting and claims management within Australia and overseas.

    Jim is responsible for all Loss Adjusting Services including claims for Material Damage, Liability, Business Interruption, Strata and Machinery Breakdown. This includes maintaining an active involvement in Loss Adjusting assignments and acting in a leadership role to other staff advising on technical and procedural matters.

    Jim’s extensive experience covers loss adjusting services, operational claims management, procurement and strategic planning. He has held senior management roles with Crawford, Ace Insurance and IAG which included responsibilities for integration of shared service units, key account management and supply chain performance.

    Jim Jobson

    Executive Manager – Loss Adjusting

    0466 913 603

  • Hywel Williams

    National Training Manager

    0428 236 390

    Hywel joined Procare in 2018 as National RTO Manager, with general management responsibility for Procare’s Registered Training Organisation. Hywel is dedicated to working with clients and professionals to develop and deliver quality vocational training while providing first-class customer service and student support.

    Hywel graduated with a Degree in Mechanical Engineering from the University of South Wales before serving 10 years as an Engineering Officer in the Royal Air Force. Since then Hywel has held a number of managerial and consulting positions within private and public sectors in both the UK and Australia. Since 2011, Hywel has held management positions in RTOs, primarily involved with training delivery in safety, auditing, management and leadership.

    Hywel Williams

    National Training Manager

    0428 236 390

  • James Brosnan

    National Investigations Manager

    0416 820 639

    James joined Procare in 2013 and oversees National Factual Investigations service delivery. Prior to commencing as national manager with Procare, he held operational and account management responsibilities, as well as handling insurance law matters as a qualified solicitor.

    James is a qualified solicitor who has practiced in Australia and Ireland. His expertise includes operational management, technical advice, client relationship management, training and tailored claims strategies to promote optimised outcomes.

    James Brosnan

    National Investigations Manager

    0416 820 639

  • Emma Levett

    National Forensic Services Manager

    0411 257 350

    Emma joined Procare in 2013 to lead our national forensic accounting operations. Her areas of expertise are in professional (financial) insurance lines including employee fidelity assessment and quantification, reviews of third party fraud allegations, quantification of stock losses, as well as client losses.

    Emma is a qualified CPA with over ten years of experience in accounting, financial investigations, business reviews & audits. Her experience includes fraud related matters for law enforcement, business interruption and insolvency industries. Operationally, her expertise includes mentoring and training of staff including all facets of quality control and file reviewing for forensic accounting & fraud related matters.

    Emma Levett

    National Forensic Services Manager

    0411 257 350

State & Territory Managers

  • Alex Grigg

    State Manager VIC, SA, TAS

    0411 148 244

    Alex joined Procare in 2015 and has over 14 years working in insurance, personal injury and employment services. Alex has extensive national experience across the Return To Work SA, WorkSafe Victoria, WorkCover NSW, WorkCover Tasmania, Comcare, Motor Accident (CTP) and Life Insurance schemes. Alex’s strengths include communication, customer service, analytical, problem solving and change management skills as well as an ability to develop innovative services for complex claims. Alex been recognised for being attentive and responsive to customer needs and ensures prompt and efficient integration of changes from customers back to our team. He develops and manages national business relationships and proactively drives service delivery that exceeds expectations. Alex is an accredited Rehabilitation Counsellor with qualifications in Psychology. He also holds a MBA from the University of South Australia.

    Alex Grigg

    State Manager VIC, SA, TAS

    0411 148 244

    Alex Grigg

  • David Morris

    State Manager QLD & NT

    0421 884 733

    David joined Procare in 2014 and is responsible for the management of the Queensland and Northern Territory Divisions of Procare. David has extensive experience working within WorkCover, Compulsory Third Party, Income Protection and the Medicolegal fields across national jurisdictions. David has worked in the occupational rehabilitation field for over 13 years and has experience delivering all eligible services within this field. David was recognised to his contribution to the industry by winning the 2012 Q Comp Health Provider Achievement Award for Rehabilitation and Return to Work – Individual Winner 2012.

    David Morris

    State Manager QLD & NT

    0421 884 733

  • Mark Southwell

    State Manager ACT

    0432 176 466

    Mark joined Procare in 2016 as ACT State Manager. After spending over 10 years in the insurance industry, leading a state based workers compensation claims team for Suncorp, Mark has gained the capability and knowledge to deliver on the customer experience and Procare growth strategy.

    A local of the ACT area, Mark has been able to utilise his experience to work with existing and new clients on delivering services that are pertinent, innovative and strategic.
    Focusing on execution and ‘best practice’ Mark has empowered his ACT team to delivering on these services to achieve an excellent customer experience.

    Mark Southwell

    State Manager ACT

    0432 176 466

    Mark Southwell

  • Rachel Anderson

    WA State Manager

    0498 100 684

    Rachel joined Procare in November 2017 as a Loss Adjuster and WA State Manager. She has 25 years’ experience in the insurance industry, across claims management, audit, broking and underwriting within Australia and overseas. Her previous roles included positions at Ace/Chubb Insurance, Marsh, Vero Insurance and The London Borough of Camden.

    Rachel has oversight of Factual Investigations, Surveillance and Loss Adjusting services in WA and works closely with the WA Injury Management Manager in continuing to build Procare in the West.

    Rachel Anderson

    WA State Manager

    0498 100 684

    Rachel Anderson

  • James Brosnan

    National Investigations Manager

    0416 820 639

    James joined Procare in 2013 and oversees National Factual Investigations service delivery. Prior to commencing as national manager with Procare, he held operational and account management responsibilities, as well as handling insurance law matters as a qualified solicitor.

    James is a qualified solicitor who has practiced in Australia and Ireland. His expertise includes operational management, technical advice, client relationship management, training and tailored claims strategies to promote optimised outcomes.

    James Brosnan

    National Investigations Manager

    0416 820 639

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