Procare Investigations Services. Ethical & Reliable.

Operating since 1998, Procare Investigations is widely acknowledged as a premium investigation provider, capable of managing complex insurance and fraud investigations.

Our track record of success is best demonstrated by the longevity of our client relationships, panel appointments and numerous preferred provider agreements.

Our client partners include local and international insurers, brokers, accountants, financial planners, third party administrators, private businesses, government and underwriting agencies.

Forensic Accounting

Procare Forensic Services has an expert team of specialised accountants for investigation and analysis of financial information.

Our qualifications in accounting and fraud, as well as our investigators’ professional experience with large accounting firms and law enforcement agencies provide members of our Forensic Accounting team with a particular edge.

Our areas of specialisation include:

  • Assessment of assets and business activity
  • Quantification of loss
  • Policy analysis and advice
  • Identification of indemnity issues

Our staff have over 20 years’ experience providing services to individuals, owner operated businesses through to SME’s, listed corporations & government bodies. We have acted as independent experts in litigation matters and undertaken work in investigative accounting assignments, fraud investigations, valuations and the preparation of expert reports for insurance and litigation purposes.

Factual Investigations

Procare approaches factual investigations with a thorough understanding of what impacts our clients. We pride ourselves on high quality, timely and detailed reporting. We provide individual or combined services including full & complex factual investigations, brief factual investigations, one-off statements, scene assessments & viewings and documentation gathering & analysis.

We pride ourselves on our services & products and the quality of our staff. Tertiary qualifications are a prerequisite for our factual investigators. These are most commonly qualifications in law, journalism, communications, criminology and/or insurance. We select highly skilled team members to not only uphold our standards but to appropriately fill the ‘ambassadorial’ role we play for clients, while conducting factual enquiries.

Desktop Online Profiling and witness location

Procare adopts a diligent, ethical and compliant approach to online evidence and witness location services. We are strongly committed to abiding by Codes of Practice, Privacy requirements and industry best practice.

Online and desktop services include identification of assets, financial interests, company interests, online presence; and a supplement to other services including claims preparation, specialised loss adjusting, evidence of capacity to earn, fraud investigations, and other specialised services.

Our witness location team are highly-skilled, intuitive and determined. They engage in advanced search facilities & technologies to gather current & historical data about individuals and their associates. Typical tracing files involve the location of hard-to-find persons such as missing claimants and/or plaintiffs, witnesses, debtors, directors or employees, subjects for subpoena and bankrupt individuals.

Fraud & Intelligence

Procare Forensic Services specialise in investigating and quantifying fraud for Insurers and Employers, providing an independent, professional and prompt response upon discovery or suspicion of fraud.

Our extensive experience in this field, allows us to quickly identify whether fraud has occurred, nature of fraud, quantification of loss, and (where available) steps to assess and quantify indemnity.

Whilst every fraud claim is different, we are able to assist in all aspects of the investigation, including:

  • Initial review of background facts surrounding suspected loss;
  • where appropriate liaison with Insurer/broker/Insured/Police;
  • Assistance in the review and investigation of loss to establish the total loss suffered;
  • Confirmation of how fraud occurred and review of quantum;
  • Establish quantification of loss with supporting evidence;
  • Review of processes in place and how fraud was concealed;
  • Assistance with advice as regards recovery and provision of information to police and/or other regulatory bodies;
  • Review of how Insured will mitigate similar losses moving forward;
  • Secondment of specialist fraud consultants for review/guidance in relation to handling suspicious claims; and
  • Preparation and submission of claim report to Insured/Insurer for coverage review.

As an additional fraud prevention solution, Procare offers an online system in partnership with Eftsure. See more about this service here.


Our tried and tested approach in surveillance matters is to strategise with our clients on each & every case to understand the full requirements, drivers and intended outcomes. We are confident in our capacity to handle insurance & corporate matters, fraud cases and urgent or specific instructions. Our surveillance management team are available at all times to discuss specific requirements and to formulate the most cost effective and suitable strategy to meet a client’s surveillance needs.

We have spent many years fine tuning our Surveillance Team and have a diversified group of excellent & experienced operatives. A rigorous imposition of ethical standards has ensured the retention of capable & ethical staff. A minimum of 5 years experience in conducting covert observation for insurance & workplace matters is a recruitment prerequisite. Our operatives have the technical “know-how” and expertise regarding field notes, contemporaneous records, evidence collection & handling, to produce a quality service every time.

Key Contacts

  • James Brosnan

    National Investigations Manager

    James joined Procare in 2013 and oversees National Factual Investigations service delivery. Prior to commencing as national manager with Procare, he held operational and account management responsibilities, as well as handling insurance law matters as a qualified solicitor.

    James is a qualified solicitor who has practiced in Australia and Ireland. His expertise includes operational management, technical advice, client relationship management, training and tailored claims strategies to promote optimised outcomes.

    James Brosnan

    National Investigations Manager

  • Craig Gregory

    National Head of Forensic Services / Executive State Manager WA

    Craig joined Procare in 2019 and leads Procare’s national forensics practice and the Western Australian state office. He is a fraud and investigation management professional and has over 20 years of experience in forensic investigations, risk management and auditing across the private and public sectors, domestically and internationally.

    Drawing on a diverse team of forensic accountants, data analysts and investigators, Craig works with businesses of all sizes to proactively and reactively respond to fraud and corruption events and challenges, ranging from fraud risk identification and mitigation to the quantification of loss.
    Craig was previously a senior executive with Medibank, and a Director in a Big 4 accounting practice. Craig holds an MBA (UNSW), Degree of Social Science in Policing and Diplomas of Government Investigations, OHS, Security and Risk Management and Quality Auditing.

    Craig Gregory

    National Head of Forensic Services / Executive State Manager WA

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