Top 7 Traits of Great Managers

Whether you are managing or considering managing people or projects there are a number of traits that resonate in all great managers.


Some people are born natural leaders, some people step up to the task when needed and some work on developing themselves to be a leader. Regardless of what type of leader you are, a manager must lead their staff by developing them and utilising their strengths, they must be persuasive and able to get buy in from others as they motivate and inspire them to action through their confidence, optimism, approachability and communication skills. A great way to develop leadership skills is by embarking on management and leadership training.


A good manager must have a great knowledge base in regards to their company and their industry. They must keep up to date with industry news and developments as well as building networking relationships. Every company will be different; a great manager needs to be on top of their products, processes, targets and budgets, achievements and developments, clients, legal implications as well as basic money management.


The base foundation of confidence comes from knowledge and experience. A great manager leads with confidence and makes decisions with confidence. A good manager will make informed decisions efficiently and support their decisions with evidence. A good manager has the ability to confidently make decisions and this confidence in turn filters through and is reflected in their staff.


Great managers need to be able to see the big picture simultaneously with the smaller details. It is the small actions that lead to the big goal end state and a great manager needs to be skilled at seeing both. Great managers are able to clearly see the desired end state and smaller actions required to get there are able to plan and prioritise activities, in line with the company and their goal, to create structure and focus for themselves and their staff. This is done by communicating the plans and goals effectively to all employees involved. Every company has its own structure and a great manager knows how to work within the structure without letting the structure impinge on the process or project. What is required in the planning process will differ from business to business. It may include but is not limited to schedules, stock and assets, budgets, resourcing, procurement, staff etc.


There are many elements to effective communication. Managers are required to regularly communicate in person, via phone or email with employees, other managers, external stakeholders and clients. A good manager must have sound written and oral communication skills to ensure instructions are always clear and specific and feedback is constructive and effective. Good managers are able to listen effectively and are aware of and able to interpret non-verbal communication, this will help them solve problems and reach their desired end state more efficiently and effectively.


Managers are required to adapt regularly to changing situations inclusive of the workplace, market demands and global modernisation. How well this adaptation and change is executed is what is important. As Heraclitus said “The only thing that is constant is change”. In today’s ever evolving workplace; change = growth, if a manager does not change, they will stay the same, which means they are going backwards. A great manager will not remain attached to the way things have always been done, nor will they be hastily reactive to unexpected changes, they will adapt with speedy responsiveness with clear and informed actions. A good manager has the ability to remain calm and do what needs to be done when the pressure is on. A great manager will learn to cope with stress gracefully with stoicism. A good manager must be able to cope with the pressure the role brings.


A great manager develops those around them. They equip staff with the skills and knowledge required to complete an assigned task or role. Implementing training creates a more skilled workforce and boosts employee morale. A good manager identifies workers strengths and gives them opportunities by delegating and entrusting staff with assignments they know they are capable of; this helps the staff member feel noticed and valued. A great manager recognises employees for their contributions and makes them feel valued. Appreciation can come in many forms e.g. saying thank you, company wide recognition, monetary and other types of rewards or bonuses. Feeling valued and appreciated increases employee morale, job satisfaction, performance, staff retention and decreases absenteeism.

Management is the process of reaching organisation goals by working with people and resources. There are 4 basic functions that make up the management process– Planning, Organising, Influencing and Controlling.

The management of business operations, departments and people are usually repetitive, permanent or semi-permanent functional activities to produce a service/s or product/s.

A project and the management of a project is a temporary endeavour to produce a product or service or change.

The management of people and projects have many similar functions and require many of the same traits. However, due to the contrast in the nature of the two the systems to achieve the desired end state for both will be quite different, and therefore require the development of distinct technical skills and management strategies.

Most high performing companies have a formal process to develop their line managerssenior managers and project managers to achieve the levels of competence required in their roles.

Procare Learning offers the Certificate IV in Leadership and Management as well as many different management units tailored to suit many different industries, roles and people.